Excelcom





Excelcom Aust Pty Ltd

excelcom.com.au

Key Concepts

voip telephone

voip telephone,Excelcom, voice, data, VoIP, VoIP phone, VoIP telephony, phone system, IP Telephony, PaBX, Digital Telephony, digital phone, phone system, unified communications, sales, support, maintenance, Alcatel, OmniPCX, Office, Enterprise, integration, SIP, mobility, DECT, install, installation, comms, specialist, communication, consult, training, train, converge, convergence, excelcom, upgrade phone, call centre, project manage, media gateway, conference, conferencing, PoE, QoS, Optic fibre, cabling, maintenance, training, programming, support, remote support, Alcatel Premium, melbourne, sydney, Qld, NSW, VIC, victoria, onsite, sales.
  • Telephone System
  • ip telephone
  • new phone system
  • pabx telephone
  • voip telephone
  • VoIP phone system
  • Business Telephone system
  • Phone System Maintenance
  • Alcatel phone system
  • Alcatel Pabx
  • Alcatel technical support
  • Alcatel Business Partner
  • Alcatel Premiere Partner
  • Alcatel Expert Partner

voip telephone :

Summary : As one of Australia's premium VOIP telephone distributors, Excelcom is a Melbourne based, national installation partner specialising in integration of Alcatel PABX voice and data systems. Excelcom can design and install converged networks, implementing voip telephone systems as well as voice and data infrastructure. Excelcom supplies voip telephone, IP PABX, digital PABX, IP PBX and Digital PBX for business applications. Alcatel phone systems and Excelcom voip telephone knowledge can integrate into CRM and CTI applications to suit your business. Alcatel voip telephone systems are centralised, expandable and adaptable. Excelcom will grow your voip system with you as you grow. We provide remote support and regular preventative phone system maintenance on VoIP telephone systems. Excelcom design and manage call centres whether it is inbound, outbound or blended, as well as large and small reception needs with offices in Sydney, Melbourne and Brisbane. Excelcom supplies hardware and installation for voip telephone conferencing and videoconferencing as we specialise in data, voice and video. New wireless conference units are now available, and mobile GSM or WiFI telephones will integrate into the Excelcom Alcatel PABX solution. VoIP telephone system integration allows companies to reduce costs and increase productivity. Excelcom can install VoIP for public toll free calls, based on carrier compatibility. VoIP systems also allow your phones to use the same network cabling as your IT infrastructure, therefore simplifying the structured cabling process that underpins your business reducing the toll and carrier charges from your bill at the same time. Excelcom specialise in VoIP telephone deployment, and voice and data equipment.



ip telephone pabx telephone VoIP phone system Alcatel phone system

Telephone System

Telephone Systems are the base of most current everyday communication systems.

IP telephone systems are the combination of voice, data, video, and wireless applications into an integrated SME or Enterprise infrastructure. IT networks and the IT communications infrastructure use the IP protocol for all data. Now Alcatel PABX telephones use the same IP telephone language and integrate with your IT network to become a total IP telephone system.

With the availability of new convergence technology such as IP Telephones, Excelcom is helping more companies plan and deploy voice traffic over existing data networks.

ip telephones

IP telephone systems have feature rich functions that make VoIP telephones an active part of your office. IP telephones access contact lists, page internally by name, send voicemail to email inboxes and transfer to mobiles and other extensions.

Excelcom can show you the benefits of IP, and the efficiencies, mobility, and the manageability of a single network. VoIP telephony is based on TCP/IP technologies and protocols. Let Excelcom remove the limitations of proprietary systems and provide increased productivity, scalability, mobility, and adaptability.

New Phone System

A new phone system by Excelcom is a powerful way to increase the productivity and achieve cost reductions for your business.

Excelcom can provide a new affordable Alcatel PABX business telephone system for your company. Excelcom specialise in new phone system integration for small businesses up to large enterprise.

Excelcom sell the Alcatel 8 series IP handset such as

  • 4068 with Bluetooth,
  • 4938,
  • 4028 and
  • 4028 handsets.
Excelcom also sell the
  • M300 and
  • M600 new Wifi mobile handsets.
These are premium Alcatel PABX products supplied by Excelcom- all are excellent for the new phone system client. VoIP telephone can also be implemented with the Alcatel 9 series handsets such as
  • 4039,
  • 4029,
  • 4019 or even
  • M100 and
  • M200 DECT handsets.
Excelcom will replace your existing PABX with a new phone system from Alcatel PABX, Alcatel OmniPCX office or Alcatel OmniPCX Enterprise phone system. We will upgrade analogue or digital phone systems to new IP or Digital phone systems.

As a part of the Alcatel PABX solution, we offer new VoIP, IP and digital phone system bases, small office telephone systems and phone equipment. The new Alcatel PABX telephone system range is at the centre of many successful businesses in todays technology world. The Alcatel PABX, Alcatel OmniPCX Office and the Alcatel OmniPCX Enterprise are leading edge new phone system integration and IP telephone systems for small, medium and large business Australia wide.

The new Alcatel PABX telephone system range of products add functionality to your business that supersedes regular phone systems. Alcatel PABX systems are able to provide IP trunking, VoIP as well as centralized operator and other benefits. Each new phone system is centralized, programmable and designed to direct calls through the least cost routing paths.

pabx telephone

Excelcom is one of Australia’s most experienced Alcatel PABX telephone systems installer for business telephone systems and office Use.

Excelcom supply Alcatel pabx telephone system packages. As a part of the Alcatel PABX telephone solution, we offer new VoIP telephones, IP and digital phone systems, small office telephone systems and phone equipment. PABX telephone systems are at the centre of all successful businesses in today’s technology world, so let us upgrade your pabx telephone system with all the benefits of Alcatel PABX technology.

Alcatel PABX telephone systems are able to provide IP trunking, VoIP as well as centralized operator and other benefits. Alcatel PABX telephone systems are centralized and programmable to allow your business to grow into the digital or IP world.

The Alcatel PABX telephone range suits any environment and Excelcom has one of the most qualified PABX sales teams in Australia. We have more experience in more areas, and we are Alcatel specialists in PABX telephone systems. We design and install the full range of Alcatel PABX or VoIP telephone systems customised to suit your current and future business communication needs.

Excelcom specialise in small businesses up to large enterprise. Excelcom specialise in converged systems for corporate clients and Call Centres. Excelcom implement Alcatel PABX telephone solutions with products and features such as,

  • direct in dial,
  • automated attendant,
  • centralised attendant,
  • PIMphony,
  • voice mail,
  • conference,
  • DECT cordless phone systems,
  • new telephone and data systems,
  • call recording systems,
  • digital phone systems,
  • hotel phone systems,
  • industrial and commercial PABX phone systems,
  • voice mail phone systems and
  • voice over IP or VoIP telephone systems.
  • VoIP
Alcatel PABX Telephone Systems are best designed by the best. Excelcom provide Alcatel PABX systems for small to large offices. We install with minimal disruption to your workplace, and training as well as maintain all Alcatel systems.

Alcatel PABX telephone solutions are flexible and will expand and grow with modular additions adding more PABX features as your business needs them. Excelcom and its PABX telephone skills make it a leading telecommunications installation company providing data networking, PABX and VoIP telecommunication solutions throughout Australia. We are specialists in PABX installation and configuration of Alcatel telephony systems.


voip telephone VOIP telephone industry leader, Excelcom, is a Melbourne based, national installation partner specialising in integration of Alcatel PABX voice and data systems. Excelcom supplies VoIP telephone systems, IP PABX, digital PABX, IP PBX and Digital PBX for business applications. Alcatel phone systems and Excelcom can integrate into CRM and CTI applications to suit your business. We provide remote support and regular preventative phone system maintenance on VoIP telephone systems. Excelcom design and manage call centres whether it is inbound, outbound or blended, as well as large and small reception needs with offices in Sydney, Melbourne and Brisbane. VoIP telephone system integration allows companies to reduce costs and increase productivity. Excelcom can install VoIP telephone for public toll free calls, based on carrier compatibility. VoIP telephone systems also allow your phones to use the same network cabling as your IT infrastructure, therefore simplifying the structured cabling process that underpins your business reducing the toll and carrier charges from your bill at the same time. Excelcom specialise in VoIP telephone deployment, and voice and data equipment. Alcatel PABX, Alcatel OmniPCX Office, Alcatel OmniPCX Enterprise and Alcatel PABX telephones have native VoIP telephone compatibility.

VoIP phone system

VoIP is Voice over Internet Protocol, and Excelcom are leaders in the technology world when it comes to installing VoIP phone system bases.

Excelcom can any upgrades phone system to VoIP nationwide from Melbourne, Sydney, Brisbane and all regional areas. Allow Excelcom to simplify your cabling infrastructure by connecting telephones to the same cable as PCs for a consistent level of voice features whatever the location or the user by incorporating a voice server on your data network. Excelcom and Alcatel PABX will provide native VoIP telephone system hardware and support.

Excelcom can design and install converged networks, implementing a VoIP phone system as well as voice and data infrastructure. Excelcom supplies VoIP telephones, IP PABX, digital PABX, IP PBX and Digital PBX for business applications. An Alcatel voip phone system and Excelcom can integrate into CRM and CTI applications to suit your business.

Excelcom is a systems integrator nationwide of Alcatel solutions, including the popular voip phone system. We deploy unified communication solutions, unified messaging solutions.

With Excelcom you can upgrade your phones and install new data hardware such as switches, always using PoE and QoS standards. We run new cabling and install structured cabling for new installations as well as relocations and multi or single site locations. We aim to provide the cleanest voip phone system to all clients.

Business Telephone System

Excelcom are leaders in the Business Telephone System industry.

Excelcom can create a custom Business Telephone System nationally for small businesses up to large enterprise.
VoIP telephones allows your phones to use the same network cabling as your IT infrastructure, therefore simplifying the structured cabling process that underpins your business. A reliable, state of the art business telephone system is at the core of all successful companies.

Our most successful Business Telephone System is the Alcatel OmniPCX Office system. Alcatel OmniPCX Office offers native feature-rich IP call management either for internal calls, private network calls or public calls and is perfect as the basis of a business telephone system.

Alcatel OmniPCX Office can operate with any product that complies with H323 V4 compliance in Excelcom's voip business telephone system solutions, so as to build a private IP network or to be connected to a service providers IP offer. VoIP telephones share bandwidth with OmniPCX Office Internet applications.

phone system maintenance

Excelcom is one of the leading technical support and Phone System Maintenance centres for Alcatel in Australia.We are your business support partner for phone system maintenance on all Alcatel OmniPCX Office and Alcatel OmniPCX Enterprise PABX and IP systems.

Excelcom provide premium level business phone system maintenance on handsets, call centres and VoIP trunks. As part of our complete profile of services, Excelcom offer phone system maintenance services designed to help you in a crisis or even before you have a crisis. Excelcom provides secure remote access, solve and fix Alcatel business phone system problems from our maintenance and technical centre. Excelcom phone system maintenance plans give you assurance and insurance to maintain your phone system. We provide site support visits to resolve any technical issue.

Excelcom phone system maintenance contracts give you priority status for immediate support. A successful business cannot afford to be without a phone system maintenance agreement. Customer support downloads are available from us to assist you with everyday technical and phone system maintenance issues, assistance is available at all times, subject to your needs. Excelcom provides training as part of our installation service with both remote and on site technical support for clients.

As part of our phone system maintenance we offer business continuity, ensure reliability and minimise downtime. Excelcom are proud to offer business assurance and guarantee customer satisfaction to enhance the durability and longevity of your investment in Alcatel Omni PCX Office and Alcatel OmniPCX Enterprise.

Our phone system maintenance support provides system stability and peace of mind with dependable, capable service level agreements. Excelcom is a competent, dependable business partner. We have a committed team of engineers, and phone system maintenance agreements give priority in technical support, sales and advice. Excelcom provide remote business telephone maintenance by providing direct access to your PABX via our Lab Technicians, as well as SMDR - streaming output of call statistics. We support digital handsets and a wide range of desktop handsets. Alcatel is the number one IP European provider.

Excelcom support call centres with

  • inbound & outbound,
  • agents,
  • supervisors,
  • statistics,
  • skills based routing,
  • predictive dialing,
  • outbound call centre.
Phone system maintenance covers 9 series - 4019, 4029, 4039 and 8 series - 4008, 4018, 4028, 4038, 4068. Excelcom also provide phone system maintenance for
  • IP,
  • PBX,
  • PABX,
  • Alcatel telephony,
  • Wifi,
  • Myphone,
  • Pimphony,
  • Unified messaging,
  • Pimphony attendant,
  • Automated attendant and
  • Omnistack equipment.
Alcatel OmniPXC Office and Alcatel PCX Enterprise equipment support means that we support
  • DECT/GAP,
  • TDM,
  • Mobility,
  • IP Trunks,
  • SIP trunks,
  • H323,
  • 4760 and
  • Omnivista.

Alcatel phone system

Excelcom is one of the most experienced and longest installing partners of Alcatel in Australia.

The Alcatel PABX phone system stands out amongst all other phone system due to its vast range of features and benefits, from industry specific features to VoIP and IP benefits.

The Alcatel PABX phone system is designed by the Alcatel telecommunications company directly for voice and data use. Excelcom chooses the Alcatel OmniPCX Office and OmniPCX Enterprise systems because the intelligence designed into the Alcatel PABX unit is unparalleled due to its scalable and modular architecture. The Alcatel Eyebox enables the needs of IT infrastructure, shared and secure Internet access, remote access, email, web servers and collaborative applications.

Excelcom can provide customer greetings within the Alcatel PABX phone system. We can help SMB customers improve their call handling - and their image -- with features like embedded voice mail, personal assistant, automated attendant.

The Alcatel phone system offered by Excelcom provides features to simplify communication. The new VoIP telephone Touch range directly plugs into your companys network to optimize your infrastructure without sacrificing service and feature level. The Alcatel OmniPCX phone system has embedded voice mail and can interact natively with your email application to deliver unified messaging.

Excelcom can tailor an Alcatel phone system for all levels of business.

Alcatel PABX

The Alcatel PABX is one of the most successful PABX systems in the world.

The Alcatel OmniPCX Office and the Alcatel OmniPCX Enterprise are leading edge PABX and IP telephone systems for small, medium and large business Australia wide. Excelcom supply Alcatel PABX telephone systems. As a part of the Alcatel PABX solution, we offer new VoIP, IP and digital VoIP telephone systems, small office telephone systems and phone equipment.

Alcatel PABX telephone systems are at the centre of many successful businesses in todays technology world. Alcatel OmniPCX PABX solutions offer reliability, interoperability, and security of a voice network.

Alcatel PABX telephone systems add functionality to your business that supersedes regular phone systems.

With Excelcom as your partner for Alcatel PABX telephones, your communications of voice and data can be integrated to improve your business. The Alcatel PABX range suits any environment and Excelcom can install anywhere, anytime.

Excelcom has one of the most qualified Alcatel sales teams in Australia. We have more experience in more areas, and we are Alcatel specialists in PABX telephones. Excelcom can provide a new affordable Alcatel PABX business telephone system for your company. We design and install the full range of Alcatel PABX or VoIP telephone systems customised to suit your current and future business communication needs.

Excelcom implement Alcatel PABX solutions to a wide range of industries.

Alcatel Technical Support

Excelcom offer superb technical support and phone system maintenance centres for Alcatel technical support in Australia.

We provide vendor support to specialist partners. Excelcom are a single point of contact, providing clients with one support company for all Alcatel technical support nationwide.

Excelcom provides secure remote access, we solve and fix Alcatel phone system problems from our technical centre. Excelcom provide software support for Alcatel technical support needs, as well as annual contracts for software/hardware upgrades, insurance policy and future proofing.

Alcatel technical support in Australia is a specialist field for Excelcom. We provide an escalation path for Alcatel technical support issues across all Alcatel PABX products. We have Alcatel PABX development support and vendor backing to provide the best design and installation processes in Australia. Exclecom excels in product ownership, and we hold a high duty of care agreement with clients to advise in areas of new products and technology directions.

As part of our phone system maintenance we offer business continuity, ensure reliability and minimise downtime. Excelcom support Alcatel PABX phone systems in order to form partnerships with our clients so they can maximise revenue and insurance against failure.

Excelcom is a competent, dependable business partner and offer all level of Alcatel technical support. We have a committed team of engineers, and phone system maintenance agreements give priority in Alcatel technical support, sales and advice. Phone system maintenance covers 9 series - 4019, 4029, 4039 and 8 series - 4008, 4018, 4028, 4038, 4068.

Alcatel Business Partners

As Alcatel business Partners we pride ourselves on the Quality and Longevity of our relationships with our clients and partners across many industries.

The greatest challenge of any convergence specialists is to stay abreast of global communications and the technology that drives it - and we do exceptionally well.

Among our partnerships we are proud to include Clipsal, Avaya, Audio and Image Solutions, Oki printing solutions.

We currently service clients in the hospitality, industrial, legal, corporate, education, government and retail sectors. Our steady growth in all of these areas is due to our excellence in communications, design, network integration, support, and delivering the right solution to a client.

Excelcom is proud to announce a new partnership with acclaimed CRM and CTI specialists within the industry.

As Convergence and integrated communication becomes increasingly important to business, Excelcom can provide PABX Alcatel hardware and CRM software solutions in a package that allows competitive businesses to increase productivity, efficiency while reducing costs.

Alcatel Premiere Partners

Excelcom are the Convergence specialists which makes us Acatels Premiere partner.

In the world of high-tech global communications where voice and data are transmitted across the global IP infrastrucure, change is rapid, convergence is inevitable.
The convergence of voice and data communiction is key to efficent, inter office communications.
No matter what your office communication needs Excelcom can integrate your office with the global IP communications network.

Excelcom can formulate a solution for your particular data and voice requirements achieving unparralled speed with global communications standards.

Excelcom Unified Communications - One solution to combine your voice and data networks.

Alcatel User-Centric Solutions - Access to people and information, no matter where they are.

Future proof - feature rich converged solutions that will last, leads to cost effective operational costs allowing maximum return on investment.

Alcatel Expert Partners

Excelcom being leaders in the field of Convergence technologies, integrating Voice and Data over existing office networks makes us Alcatel Premiere Partners

With Excelcom suplying the widest range of Alcatel products for global communications , as Convergence specialists to such a wide range of industries we are expert in our field.

Traditional PBX telephony systems are now future ready, and able to make your business life easier.
PBX telephone is a smart solution for many businesses

Excelcom Digital Solution - one solution to upgrade and enhance your business.

Feature Rich - Digital telephony solutions that will boost productivity and customer service.

New technology allows security and alarm systems to be delivered across IP networks. Security and monitoring systems can be delivered as part of an overall solution.

New PoE and IP telephony technology allows easy integration with internal office business and computer networks, for total security and monitioring of your systems call Excelcom.


ip telephone pabx telephone VoIP phone system Alcatel phone system

In Conclusion :

Excelcom is a national solutions designer for all voice and data product and services, based around the Alcatel PABX range of technology. Excelcom is focused on its core activities which include voice and data, and the intelligence and infrastructure that drives it. Excelcom specialise in VoIP Telephony and Media Gateway Solutions, IP & PBX Installations & Relocations, IP & PBX Programming & Phone System Maintenance, VoIP telephone Systems & Remote Site Links, Single and Multi-site Installations, PoE and QoS Switches, Voice and Data Installations, Optic Fibre and Electrical Installations, Security and Alarm Systems, Cable Repairs & Key Systems, Project and Facility Management, application Training for Alcatel Business telephone systems and Alcatel Technical Support. Excelcom represents brands such as Alcatel, Clipsal, Audio & Image Solutions, OKI and IPL.

Our vision is to provide expert communications services, whilst keeping one step ahead of it. This allows our business to make your business communications look good and run smoothly. Our advantage is in our expertise. We choose to be a preferred and expert partner of Alcatel PABX, and we specialise in smart, cost effective solutions. We do not dilute our expertise across multiple vendors. With over 120 years of IT and Telco experience, there is no better team of professionals to install, train and manage your communications network than Excelcom. Our challenge is keeping future savvy, and we do it exceptionally well. The greatest challenge of any VoIP telephone, PBX or convergence specialist is to stay abreast of global communications, and the technology that drives it. Excelcom is a telecommunications specialists in several commercial areas. In the end, there can be only one unified platform – only one solution that is both communications and information, hardware and application. Communications will be synonymous with mobility and presence, and feature-rich will not be a value-add but a global language. It is the vendor along with the integration and fulfillment agent that will put these two worlds together into the client’s world – and successfully deliver it.


Associated Partners

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